Frequently asked questions about undo rice-flour udon. If you can’t find your answer, please contact us.
FAQ
Q.Is it really gluten-free? Can people with a wheat allergy eat it?
undo rice udon is made from 100% rice flour, gluten-free and additive-free, with no wheat. However, if you have a severe wheat or buckwheat allergy, please check the ingredient label and consult a doctor if needed.
Q.How should I store it, and what is the shelf life?
Fresh noodles need refrigeration; frozen noodles need freezing. Shelf life varies by product, so please check the package. Once opened, please eat it soon.
Q.How do I cook it for the best taste?
Boil in plenty of water for the time shown on the package, then chill in cold water for a firm, springy texture. For a hot bowl, add warmed “ando dashi.” Rice noodles soften quickly, so enjoy them soon after cooking.
Q.What about shipping and delivery?
Shipping fees vary by region and order amount. Orders are usually shipped within 3 business days. See the checkout or the legal notice page for details.
Q.Is the “ando dashi” gluten-free too?
Yes. The “ando dashi” is gluten-free and additive-free, made to pair with our rice udon.
Q.Do you offer a subscription?
We are preparing a rice-udon subscription. It delivers on a regular schedule to support an easy “noodle detox” habit. Please see the Subscription page for details.
Q.Can I return or exchange an item?
If an item is defective or damaged, please contact us within 3 days of delivery and we will replace or refund it at our cost. For customer-initiated returns, please see the legal notice page.
Q.What payment methods can I use?
Major credit cards (Visa / Mastercard / JCB / American Express), Apple Pay, Google Pay, PayPal and Shop Pay are available.